Customer Privacy

Important Customer Notice

Federal law protects your privacy rights as a customer of DTC. These rights are in addition to the existing safeguards that DTC already has in place to ensure one’s privacy rights. The Federal Communications Commission (FCC) requires DTC to notify all subscribers of their rights to restrict the use of their Customer Proprietary Network Information (CPNI). You have the right, and DTC has a duty, under federal law, to protect the confidentiality of your CPNI.

WHAT IS CPNI?
CPNI is information you might consider private and therefore wish for DTC to protect. CPNI is information DTC possesses solely due to the customer-carrier relationship that is necessary for DTC to serve your telecommunications needs.

WHAT ARE EXAMPLES OF CPNI?
Examples of CPNI include DTC knowledge of the types of services to which you subscribe such as Caller ID, the quantity of your calls or the amount of your long distance bill or a list of phone numbers you have called. In other words, is information about when, where and how often you use our telecommunications services.

PERMITTED USE OF CPNI BY DTC WITHOUT YOUR PERMISSION.
CPNI can be used by DTC for certain purposes without your permission. DTC may use CPNI to offer you new or enhanced services that are related to the services to which you currently subscribe. DTC may also use CPNI to respond to your inquiry regarding services you currently use or related services DTC offers. In addition, DTC may use CPNI in connection with repair and maintenance services, billing and collection, to protect DTC property and to prevent fraud.

PROHIBITED USE OF CPNI UNLESS AUTHORIZED BY YOU
Unless you specifically authorize its release in writing, DTC will not release or share CPNI with any other company, including our affiliate companies, unless you are a customer of our affiliate. You have the right to instruct DTC to disclose CPNI to unaffiliated third parties upon submission of a written request. Any approval or denial for the use of CPNI outside of the service to which you subscribe from DTC is valid until you affirmatively revoke or limit such approval or denial. A denial of your approval will not affect the provision of any services to which you subscribe