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FAQ Categories

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Recent FAQs

  • Does DTC Rewards apply to DTC TV service?
  • What is DTC Rewards?
  • My long-distance bill includes a “one-bill” charge? How can I get my local and long-distance charges on a single bill without being charged?
  • I’m considering switching to a wireless carrier? If I decide to “cut the cord” and have only a wireless connection, what can I expect?
  • Are there service-related problems with DSL? Is it available everywhere?
All FAQs

Quality service at the lowest possible cost, is the goal of DTC...Dedicated to Customers!

FAQ - Capital Credits


What happens to my capital credit refund when I move?

Capital credit refund checks are mailed to the last known address on file for members. In order to ensure that you continue to receive your checks, please inform us of any change of name or address. To report a change of address, contact any customer service representative in our business office. After three years, capital credit refund checks that have not been cashed are sent to the State of Tennessee as unclaimed property.

When does my capital credit refund check expire?

Capital credit refund checks will expire in 90 days. Please cash your check promptly.

Do I have to pay taxes on capital credit refunds?

DTC does not report capital credit assignmens or payment of capital credits to the IRS. Depending on your tax filing status, your capital credit refund may or may not be taxable. Please contact your tax advisor for more information.

Who receives capital credit refund checks?

Only those members who had service within the years designated for refund.

How are capital credit Refunds paid?

The DTC board of directors determines when to pay capital credits based on the cooperative's performance and financial strength. The amount each member receives is based on what each one paid for service (during the year designated for the refund) and will vary in amount from member to member.

How are capital credits assigned?

Capital credits accrue based on the amount members pay for service during a particular period of time. As a member, you retain permanent ownership of these capital credit reserves, which are periodically refunded.

What are capital credits?

DTC is a member-owned cooperative. Therefore, the money received from our members goes directly into reserves to operate the company, upgrade and expand services and implement new technologies. One of the benefits of your membership is earned capital credits, which are refunded periodically as our financial strength permits.

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