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FAQ Categories

  • Capital Credits
  • Bundles
  • DSL - Digital Subscriber Line
  • DTC Rewards
  • Long Distance
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Recent FAQs

  • Does DTC Rewards apply to DTC TV service?
  • What is DTC Rewards?
  • My long-distance bill includes a “one-bill” charge? How can I get my local and long-distance charges on a single bill without being charged?
  • I’m considering switching to a wireless carrier? If I decide to “cut the cord” and have only a wireless connection, what can I expect?
  • Are there service-related problems with DSL? Is it available everywhere?
All FAQs

It's My Voice, my Vision... It's myDTC

Good service!
Michael Merritt
Woodbury
Excellent service and reasonable prices. Thank you DTC
Gail C. Poss
Smithville
I have been a member of DTC since 1992 and my dad (Barry Hunter)retired from DTC last year after working there for 30 years.
Lynn Woodard
Brush Creek
I get to speak to a live person, its my language, and a great staff!!
Linda Davin
Woodbury
Quick friendly service with a short wait time for in home service.
Ernest Stome
Smithville
The service is great and the employees that I've dealt with are very personable and helpful. It is wonderful to have hometown servie with a smiling face.
Lisa Peterson
Smithville
Great small town service, friendly workers and great rates.
Amie Buchanan
Alexandria
Fast maintenance service!
Charles E. Sain
Woodbury
Friendly, hometown people and great service!
Francis G. Kittrell
Woodbury
Land phone, TV, internet = one bill! Way to go, DTC!
Liz Antoniak
Dowelltown
We switched to DTC because they are local . If there is a problem it is handled by local people in a timely manner. They are very prompt in answering questions about whatever you need to know.
Connie Henry
Smithville
Just wanted to say “thank you” for my capital credit check. I have lived all over the country, and have never known a company to give $$ back to their customers. Really appreciate it!
Louise Brown
Smithville
Very seldom have to call for help. I feel Employees are very helpful and knowledgeable if I ever do have a problem or need help.
Mike Williams
Alexandria
Gordonsville office ladies are wonderful. Been a wireless customer for years, considered switching but decided I couldn't get the same great customer service I receive from DTC, anywhere else.
Glenda Baker
Gordonsville
Because even when I have some problems they always seem to work with me and tellers are always nice.
Laura Mason
Woodbury
Jim Bob was very kind, respectful and informative about TV service bundles on a recent service call. Thanks for the quick response. DTC service is exceptional.
Erline White
Gordonsville
Because it makes paying the bill much handier. I also like the new upgraded version of the DTC TV. I really like having it all in one bundle.
Carol Green
Smithville
DTC TV service is wonderful. Installation was done quickly and to my satisfaction.I want to keep DTC TV service because I want to spend my money locally.
E. Murphy
Smithville
I've watched DTC grow & change for 22 years. My favorite change is DSL bundle packages. I appreciate saving money while receiving great service too.
Penny Cantrell
Smithville
I love having bill combined and being able to bank draft.
Kathyrn Byford
Woodbury
It's the best service I've ever had, that's why!
Donnie Key
Alexandria
I'm proud to say its myDTC because it has great service, great people. It keeps me up-to-date and entertained.
Esther M Ogg
Smithville
Great tech support on DSL!
Ramona Farrar
Norene
If you have a problem, there is a real person who will take the time and listen to your problem and walk you through the steps needed to solve the problem.
Bobby Hall
Dowelltown
Everyone is always friendly and helpful. We've never had a problem with assistance either on the phone or in person.
Janice Ballard
Gordonsville
We absolutely love our DTC TV. We love being able to see our local events and weather and still get all the channels that we watched when we had "the dish"! :o)
Leah Snow
Smithville
Janet Griffith - Customer Service Representative was very informative and gave great detailed information about DTC services.
Shearon Robinson
Milton
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