Spotlights

Middle Tennessee Natural Gas Utility District (MTNG) is a municipal corporation established in 1955 to serve the energy needs of Middle Tennessee. As a local distribution company, the District is responsible for providing natural gas service to over 54,000 customers in all or parts of 21 counties in Tennessee. MTNG’s mission is to improve the welfare of the communities it serves by providing quality natural gas service at competitive rates in a safe, environmentally clean and efficient manner. MTNG has seven offices located throughout Middle Tennessee, with its headquarters in Smithville and local offices in Crossville, Dayton, McMinnville, Smithville, Sparta, Woodbury and Gordonsville.

Customer service is very important to MTNG and, in a time when many larger companies are closing local offices and making their customers call out of state (or overseas) for customer assistance, MTNG has remained committed to keeping local offices throughout its service area, while reducing costs and increasing its efficiency. To achieve this goal, MTNG recently replaced its outdated phone systems with new state-of-the-art phone systems from Mitel.

Some of the benefits of the new system are:

• Customer calls are handled more efficiently by its local offices.
• Calls may now be directly transferred between offices.
• Long-distance costs are reduced because the new phone system uses the District’s existing inter-office data network to make calls between the local offices. This increases the number of phone lines available for customer calls.

“Upgrading the phone systems was important for the District, as communicating with our customers is the backbone of our business,” stated Jason Morse, Manager of Information Systems for Middle Tennessee Natural Gas. “We appreciate the efforts of DTC employees Louie Jack Medley and Connie Cripps, whose dedication to the project enabled us to finish in a timely manner. During the conversions of several offices, they worked with us until after 1:00 in the morning to ensure that the new phones were installed without disrupting our ability to handle customer calls. I am confident that this new system will help MTNG operate more efficiently now and into the future.”

www.mtng.com/