DTC SIGNS FCC’S KEEP AMERICANS CONNECTED PLEDGE
OPENS WI-FI SPOTS FOR PUBLIC USE
DTC Communications has joined hundreds of companies and utilities across the United States in signing the Federal Communications Commission’s (FCC) Keep Americans Connected Pledge.
In this pledge, DTC has promised to keep open public Wi-Fi spots to the general public. DTC has also pledged not to charge late fees or disconnect customers for specific COVID-19, or Coronavirus related reasons.
DTC has opened public Wi-Fi spots at each of its retail locations and is available for the use of any community member. The “DTC Community Wi-Fi” service may be accessed at no charge using one’s personal device from the safety of their vehicle if they are parked close to the store entrance.
“DTC has always been here to serve others. By joining the FCC’s pledge to “Keep Americans Connected” during these challenging times, we continue a long legacy of putting people first” said Chris Townson, CEO of DTC Communications. “Without question, broadband is a critical and necessary service to provide connectivity and improve the quality of life for our members and the region we serve. We provide service to schools, hospitals, health clinics, small businesses and families that depend on fast reliable internet access and communications services now more than ever.”
DTC has also partnered with several TV networks to provide free previews to all of its TV subscribers. The free preview channels include CNBC, CNN, FOX News, Hallmark Channel, Hallmark Drama, Hallmark Movies & Mysteries, MSNBC, Oxygen, Outdoor Channel, Sportsman Channel.
Due to ongoing concerns about the Coronavirus, or COVID-19, DTC Communications is closing all of our business offices to the public effective March 19th. Our employees continue to work to serve the public, and our drive through windows will remain open for communication purposes. Our crews are still maintaining facilities, installing services, and making repairs. Payments may be made through our website (www.dtccom.net), online Bill Pay (https://billing.dtccom.net/EBPP/Login), at one of our payment deposit boxes at our business offices, or by check or card by calling 615-529-2955.
To report any service issue, please call 615-683-4033.
For all other inquiries, call 615-529-2955.
To our members, customers, and communities,
You have heard us say often that at DTC Communications we do everything we do because people matter. And at a time where the COVID-19, or Coronavirus, is spreading, and where related information is changing often, we want you to know that the safety and well-being of our members, customers, and employees are of utmost importance. This message is our current statement describing what we know and what steps we are taking for the benefit of all DTC Stakeholders. Please note we will revise this statement when and if needed. Additional information may be provided through our social media channels from time to time.
We are monitoring this situation very closely, and we are following recommended practices as outlined by the Centers for Disease Control (CDC), World Health Organization (WHO), and the Tennessee Department of Health. Our team of dedicated employees is executing our emergency preparedness plan to ensure business continuity.
Visits to Our Customer Service Centers and Your Home or Business
We’re asking our employees in customer-facing roles or those that require onsite presence to take appropriate preventative measures – whether they are in our offices, or our customers’ homes or businesses. This includes increased cleaning and sanitizing for all company offices. We’re also encouraging employees who may not feel well to avoid coming to work or interacting with customers.
Our frontline employees continue to take your health seriously, which is why we ask them to:
- Disinfect their workspace after every customer interaction
- Wipe down all displays and hard surfaces multiple times a day
- Pay extra attention to sanitizing common areas
- Take care of themselves by eating well, washing their hands frequently, staying hydrated and well-rested, and quickly report if they are not feeling well
If you are expecting one of our technicians to visit your home or business on an installation or repair call, please know that we’re taking extra precautions to protect you and our employees. Our service technicians are supplied with personal protective equipment and our technicians will use them between service calls. We’re also asking our technicians to limit in-person contact with customers by practicing “social distancing” and being mindful of only entering customer premise when absolutely necessary. Attention to these types of factors will better ensure the safety of each and every customer we serve.
For our customers who don’t feel well or believe that they’ve been exposed to COVID-19, we ask that you not allow us to enter your home or business. Instead, DTC will provide assistance though our website at https://www.dtccom.net/, or by calling our offices at 615-683-4033.
Our Corporate Work Environment
To further safeguard the health of our employees, DTC has put in place a strict travel policy for all of our employees and limited all non-essential travel for business. Per CDC recommendations, DTC has asked its employees who have traveled to high risk locations or have been exposed to others who have traveled to such locations to self-quarantine for 14 days. We’ve also canceled or postponed all large meetings and employee gatherings. When possible, our staff will conduct as many meetings virtually as possible.
DTC is also limiting visits to our noncustomer service offices. We’re increasing the frequency of cleanings to our locations to help ensure that they are less of a risk for employees and customers that visit them.
We will continue to closely monitor this situation as it develops. Our focus is, and will remain, on doing all we can to best protect our team, our customers, and the communities we serve. Please know that as your communications partner, we work hard every day to deliver services that are vital to the quality of life for our members, customers, and communities. We understand the responsibility to ensure critical communications services are reasonably available, dependable, and affordable, even during times of crisis. We want to ensure you that neither this statement, nor our actions are being provided out of a spirit of fear, but rather from a place of proactive concern for the well-being of all DTC stakeholders involved, including our employees, members, customers, industry partners, and more. As an organization we will not panic, but rather we will be smart, understand potential risks, and take necessary precautions as we respond in your best interest.
Please contact us at https://www.dtccom.net/contact-us, or by calling our offices at 615-683-4033.