Voice Mail

Residential Plans

FeatureBasic - $5.00Plus - $7.00*Enhanced - $9.00
# of Messages102030
Max message length3 min3 min3 min
Max mailbox time15 min15 min30 min
New message retention7 days7 days14 days
Saved message retention7 days7 days14 days
Sub mailboxes039
Email notificationNoYesYes

*Enhanced Voice Mail

  • Reliable, 24-hour, automated call answering service.
  • Answers for you when you’re out or on the line.
  • Access your messages from any touch-tone phone.
  • Records numerous messages simultaneously.
  • Emails the message to your computer.

Voice Mail Menu Guide

  • Press 1: Listen to Your Messages
  • Press 3: Send Message to a Mailbox
  • Press 5: Dial a Configured Out Dial Number
  • Press 7: Play Current Date & Time
  • Press 9: Setup Your Voice Mailbox
  • Press 0: Hear Instructions Again
  • Press 1: New Messages
  • Press 2: Saved Messages
  • Press 3: Listen to Messages Marked for Deletion
  • Press *: Return to Main Menu
  • Press 0: Hear Instructions Again
  • Press 1: Play Message
  • Press 2: Save Message and Play Next Message
  • Press 3: Delete Message and Play Next Message
  • Press 4: Save Message as New
  • Press 5: Return this Call
  • Press 6: Forward Message to Another Mailbox
  • Press 7: Skip Back 3 Seconds
  • Press 8: Pause/Continue Message
  • Press 9: Skip Forward 3 Seconds
  • Press *: Return to Main Menu
  • Press 0: Hear Instructions Again

Mailbox Setup Menu

  • Press 1: Greeting Options
  • Press 2: Change Password
  • Press 3: Edit Notification Options
  • Press 4: Change Auto Login Options
  • Press 5: Change Language Settings
  • Press 6: Edit Distribution Lists
  • Press 8: Record Name
  • Press *: Return to Main Menu
  • Press 0: Hear Instructions Again

Setup Mailbox

  1. Dial 615-409-1010 from your phone or 615-588-1010
  2. Enter your password followed by #. (Your Password will default to “0000” until you change it)
  3. Main Menu – Press 9: To Setup Your Voice Mailbox
  4. Setup Menu – Press 1: Greeting Options
  5. Greeting Menu – Press 2: Record a New Greeting. (Press # after recording.)  Press *: To Return to Setup Menu
  6. Setup Menu – Press 2: Change Your Password Enter new password followed by #. (The password is any series of up to 16 digits you choose. You will not be able to access your mailbox without this password, so be sure to choose one that you can remember.) To verify, enter your password followed by #.

Accessing Your Mailbox

  1. Dial 615-409-1010 or 615-588-1010 (Carthage Area)
  2. Enter your mailbox number followed by #. (Only if calling from a remote phone. Your Mailbox Number is your telephone number.)
  3. Enter your password followed by #. (Your password will default to “0000” until you change it.)

Sub-Mailboxes

SETUP GROUP GREETING For Sub-mailboxes

The Group Greeting is NOT a mailbox.  It is a recording that explains to callers how they can
leave messages for specific mailboxes.

  1. Dial 615-409-1010 or 615-588-1010 from your phone
  2. Listen to the recording explaining that you must record a group greeting. Wait until the end of the recording, then Press 0 to administer the family mailbox.
  3. Enter your Password followed by # (Your Password will default to “0000” until you change it)
  4. Press 9 for Mailbox Setup Menu
  5. Press 1 for Greeting Options
  6. Press 2 to record your greeting.  When finished recording, Press #.
SETUP SUB-MAILBOXES
  1. Dial 615-409-1010 or 615-588-1010 from your phone
  2. Enter single digit sub-mailbox ID (1-9). If prompted, enter your Password followed by #.
  3. Press 9 for Mailbox Setup Menu
  4. Press 1 for Greeting Options
  5. Press 2 to record your greeting. When finished recording, Press #.
Change your SUB-MAILBOX password
  1. Dial 615-409-1010 or 615-588-1010 from your phone
  2. Press 9 for Mailbox Setup Menu
  3. Press 2 to change your password
  4. Enter your new password and Press #. When prompted to verify the password, enter it again and the Press #. (The Password is any series of up to 16 digits you choose. You will not be able to access your mailbox without this Password, so be sure to choose one that you can remember.)
  5. Press *: To Return to Main Menu. Press * Hear “Enter Your Mailbox ID”
  6. Enter Mailbox ID (1-9) Example 1, 2, 3, etc – this indicates the sub-mailbox number. (Repeat Steps 2 thru 5 for each Mailbox ID.)
Change an existing group greeting
  1. Dial 615-409-1010 or 615-588-1010 from your phone
  2. When prompted to enter your mailbox ID, Press 0 to administer the family mailbox
  3. Enter your Password followed by #
  4. Press 9 for Mailbox Setup Menu.
  5. Press 1 for Greeting Options.
  6. Press 2 to re-record your greeting. When finished recording, Press #.

Stand-Alone Mailbox

ACCESSING YOUR “STAND ALONE” MAILBOX
  1. Dial your Stand Alone Mailbox # 615-__________
  2. Press *.
  3. Enter your password followed by #. (Your password will default to “0000” until you change it.) Options at this point are the same as a regular mailbox.
  1. Dial 615-409-2020 or 615-588-1020 (Carthage Area)
  2. Enter telephone number. (Allows you to leave a message for a voice mail user without ringing their phone.)